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We package our products with best quality packaging and send the package through reputed courier/India postal services. Samskrti Designs shall not take any responsibility for any damages that occur on transit or on delivery of goods upon receipt by the customer. You may cancel your order before the product is shipped from Samskrti Designs and the money will be refunded to you. However, no cancellation requests shall be entertained post shipping of the product. If the product is damaged or defective by the time you receive your order, you have to inform us within 24 hrs once you receive the package. We will replace your order within 15 working days of receiving your shipment or refund your amount (excluding shipping costs). Please drop an email to firstname.lastname@example.org quoting the order number found in the order confirmation email and a clear photograph of the damage.
Following items shall not be eligible for return or replacement or refund:
• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any item which has been used/installed
• Products which are tampered
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Jewellery which is 'made to order' or customized on customer's request